FAQs

FREQUENTLY ASKED QUESTIONS

Shopping & Products

Saptkrishi offers a range of post-harvest and food-preservation solutions, including Sabjikothi storage systems, Sabjikothi Box, Sabjikothi Cart, Sabjikothi E-Cart, Sabjikothi Jumbo, Sabjikothi Fabric, and other agritech solutions. Product availability may vary by location and application.

The right product depends on your produce type, storage volume, operating environment, mobility requirements and intended use. If you are unsure, contact the Saptkrishi team for assistance in selecting a suitable solution.

Selected Saptkrishi products can be explored and purchased through the online store. For products requiring customization, installation or deployment support, you may need to contact the Saptkrishi team before placing an order.

Yes. Saptkrishi develops solutions for farmers, vendors, FPOs, agricultural businesses, institutions and other users involved in the fresh-produce supply chain.

Ordering & Payments

Available payment methods will be displayed during checkout. For large, institutional or B2B orders, payment arrangements may be discussed directly with the Saptkrishi team.

Yes. Saptkrishi supports bulk, institutional and B2B enquiries. Contact the sales team with your required quantity and application details for a suitable quotation.

Depending on the product and requirement, customization or deployment-specific solutions may be available. Contact Saptkrishi with your requirements so the team can evaluate the application.

Delivery & Installation

Saptkrishi is expanding its presence across India. Delivery availability, timelines and logistics depend on the product and destination.

Delivery time varies depending on the product, order quantity, destination and whether installation or customization is required. The estimated delivery timeline will be communicated during the ordering process.

Some products may require installation, commissioning or technical setup, while others are designed for simpler deployment. Product-specific installation information will be provided where applicable.

Yes, For products that require technical installation or commissioning, Saptkrishi can provide appropriate guidance or support depending on the product and location.

Training & Onboarding

Yes. Training and onboarding support can be provided for products where correct operation, maintenance or handling is important. The training format depends on the product and deployment.

Training can be provided to farmers, operators, vendors, FPO teams, institutional users and other personnel responsible for operating the system.

Product training may include basic operation, loading and handling of produce, operating procedures, routine maintenance, monitoring and troubleshooting relevant to the specific Saptkrishi solution.

Yes. Customers can receive relevant onboarding and operational guidance after purchasing a product, depending on the product and support package.

For institutional, commercial and bulk deployments, training can be arranged for relevant teams or operators based on the deployment requirements.

Customer Support

You can contact Saptkrishi through the customer-support channels provided on the website. Keep your order number, product details and contact information ready so the support team can assist you faster.

Provide your order or product details, description of the issue, photographs or videos where relevant, and your contact information. For connected products, the support team may also request system or monitoring information.

Yes. Technical assistance may be available for products that require operational, maintenance or troubleshooting support.

For supported connected products, Saptkrishi’s technology ecosystem includes IoT monitoring and remote diagnostics, which can assist with identifying system-related issues.

Warranty & Maintenance

Warranty coverage depends on the specific product and its applicable terms. Please check the warranty information provided with your product or contact Saptkrishi before purchase.

Contact customer support with your order details, product information and description of the issue. The support team will guide you through the applicable warranty process.

Maintenance support depends on the product. Customers can contact Saptkrishi for information about applicable maintenance and service options.

Follow the product-specific operating and maintenance instructions provided by Saptkrishi. Regular cleaning, correct handling and recommended maintenance can help maintain product performance.

Returns & Replacement

Order cancellation depends on the product’s order status and the applicable cancellation policy. Check the cancellation terms before placing your order or contact customer support for assistance.

Return eligibility depends on the product and the applicable return policy. Products that are customized, installed or specially manufactured may have different terms.

Contact Saptkrishi customer support as soon as possible and provide photographs/videos of the package and product along with your order details. The support team will guide you through the next steps.

For Farmers, FPOs & Businesses

Yes. Saptkrishi solutions can be explored by Farmer Producer Organizations (FPOs), farmer groups, cooperatives and agricultural enterprises based on their storage and post-harvest requirements.

Yes. Saptkrishi develops solutions for different post-harvest applications, including decentralized storage, mobility and product handling.

For distribution, dealership, institutional deployment or other partnership opportunities, contact the Saptkrishi business team with your location, organization details and proposed business model.

If you would like to understand how a particular Saptkrishi solution works before purchasing, contact the team to enquire about available product demonstrations or consultations.

THE SAPTKRISHI APPROACH

Preserve More. Waste Less. Create More Value.

Technology should not only be advanced. It should be accessible, efficient and useful where it matters most.

Saptkrishi is combining microclimate technology, smart monitoring, AI and sustainable energy solutions to create a more decentralized approach to post-harvest management.

From the farm to the market, we are building technology for a fresher future.

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